We guarantee that every order you receive is free from manufacturing defects and damage.

If your item arrives damaged, defective, or incorrect, we'll make it right.

To qualify for our Quality Guarantee, please contact us within 48 hours of receiving your order and provide:

  • Your Order Number
  • Clear photos of the item
  • An unboxing video showing the package being opened from its original sealed condition Once your claim has been reviewed and approved,

Sense Activewear will:

  • Send you a replacement item completely free of charge, including complimentary shipping.
  • Issue Store Credit equal to the value of the purchased item as a gesture of goodwill.

Claims submitted without an unboxing video may not qualify for this guarantee, as we are unable to verify when or how the damage occurred.

RETURNS & SIZE EXCHANGES

If your item doesn't fit or you'd like to exchange it for another size or style, we're happy to help.

Return or exchange requests must be submitted within 7 calendar days from the date your order is marked as delivered.

To be eligible, all returned items must meet the following conditions:

  • Unworn and unused.
  • Unwashed.
  • Original tags are attached.
  • Returned in the original packaging.
  • Free from perfume, deodorant, makeup, lotion, body odor, tanning products, pet hair, stains, dirt, or any other signs of use.
  • Not stretched, altered, or
    damaged.
  • Accompanied by your Order Number or proof of purchase.

All returned items will undergo inspection before approval.

Sense Activewear reserves the right to reject any return that does not meet these requirements.

STORE CREDIT

We do not offer cash refunds.

Once your return has been approved, you will receive Store Credit equal to the value of your returned item(s).

Your Store Credit may be used toward any product available on our website.

Store Credit is non-transferable, cannot be exchanged for cash, and is valid for 12 months from the date of issue.

RETURN SHIPPING

For returns or exchanges due to:

  • Incorrect size
  • Change of mind
  • Preference for a different style
    or color

Customers are responsible for returning the item.

To help reduce your shipping costs, Sense Activewear provides a flat-rate shipping contribution of USD $15 for all eligible international return or exchange shipments.

For customers located in Bali and anywhere in Indonesia, return shipping is completely free of charge.

HOW TO REQUEST A RETURN OREXCHANGE

Please email:

sensebysog@gmail.com

Include the following information:

  • Order Number
  • Full Name
  • Reason for return or exchange
  • Requested size or item (if
    applicable)
  • Photos of the item (if requested)

Our Customer Care team will provide you
with the next steps once your request has been reviewed.

Please do not send any return before
receiving confirmation from our team.